Returns

Refunds Policy

You are entitled to cancel your order within 14 days without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail returns@jkbaileyart.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returns Policy

In the event that you are unhappy with your mug for any reason, you are entitled to return it for a full cash refund (including shipping) up to 14 days after your order arrives. If you return your order after 14 days but within 30 days, instead of a cash refund, you will be offered an exchange equal to the value of your order.

If your order arrives damaged or faulty, you have up to 14 days to return it for a full cash refund. All return windows are valid from the date on which your order arrives with you.